Jeep Grand Cherokee / 2011
2011 Jeep Grand Cherokee problems
Owners have filed 2,425 complaints about the 2011 Jeep Grand Cherokee with NHTSA. Electrical system accounts for 32.2% of them — the clear leader, ahead of engine at 14.1%.
Complaints2,425
Crashes91
Fires91
Injuries77
Deaths5
What owners report breaking
Electrical system 32.2% · 781
Engine 14.1% · 343
Service brakes 13.3% · 322
Fuel/propulsion system 10.2% · 247
Unknown or other 5.4% · 132
Power train 3.7% · 90
Steering 3.5% · 86
Air bags 2.5% · 60
Severity
Of those complaints, 91 describe a crash, 91 describe a fire, 77 report an injury and 5 report a death.
Reading the numbers
Across the 33 model years of the Jeep Grand Cherokee in this data, 2011 ranks 3rd by complaint volume — 2014 draws the most.
Filings have fallen off, 71 in the last three years against 209 in the three before. That is normal as a generation leaves the road.
The median odometer reading at the time of complaint was 64,200 miles.
In owners' own words
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of nhtsa campaign number: 15v879000 (electrical system, interior lighting). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect. Electrical system
During the cold winter months in nyc the vehicle failed to start after a few attempts it did actually start. The rear door latch opens but the door doesn't actually open so I need to get out and open the door and close it to remove the door open symbol on my dashoboard. Then the door will do the same thing 3 or 4 times in a row. Also the real glass window doesnt open, but then will open on its own for no reason. Electrical system · reported at 26,000 miles
The contact owns a 2011 Jeep Grand Cherokee. While driving at various speeds and while depressing the brake pedal to reduce speed, the vehicle would suddenly shut off. After pressing the start button, the engine restarted and the vehicle operated normally. The vehicle was taken to the dealer who was unable the diagnose the cause of the failure. The manufacturer was not notified. The failure mileage was 57,000. Electrical system · reported at 57,000 miles
Verbatim from NHTSA filings. Complaints are unverified owner reports.
Safety recalls
Checking NHTSA for open recalls…