Jeep Grand Cherokee / 2020

2020 Jeep Grand Cherokee problems

Owners have filed 353 complaints about the 2020 Jeep Grand Cherokee with NHTSA. Electrical system accounts for 19.5% of them — narrowly the most common, ahead of engine at 14.2%. A further 16.1% were filed without a specific system named.

Complaints353

Crashes43

Fires8

Injuries15

Deaths0

What owners report breaking

Electrical system 19.5% · 69

Unknown or other 16.1% · 57

Engine 14.2% · 50

Power train 11.0% · 39

Fuel/propulsion system 4.8% · 17

Air bags 4.8% · 17

Vehicle speed control 4.2% · 15

Steering 3.7% · 13

Severity

Of those complaints, 43 describe a crash, 8 describe a fire and 15 report an injury.

Reading the numbers

Across the 33 model years of the Jeep Grand Cherokee in this data, 2020 sits 30th by complaint volume. 2014 draws the most.

Filings are rising — 193 in the last three years against 111 in the three before. For a vehicle this age that usually points to a wear-related failure owners are hitting now.

The median odometer reading at the time of complaint was 7,100 miles.

In owners' own words

2020 jeep cherokee screen delamination and it affects gps when traveling and it goes off and flickers and goes to whatever it wants. it is a safety issure. i have been waiting for it to be fixed since december 2025 but it started messing up september of 2024 and still no part to fix the problem and i am not the only one having this problem on these jeeps. please help get this fixed before it causes an accident. Electrical system

Transfer case had to be replaced. Service 4 wheel drive light came on along with traction control warning. Also, electronic stability control warning. Steering and movement were sluggish. Only had 51,000 miles in it. Not happy to have paid almost $1,400. for the repair. This should have been a recall because as I understand, many other owners have had the same exact issue. Please look into this. Thank you. Electrical system

At first start up sitting in garage, the main display for the speedometer is totally blank, or has a white screen with. No information at all. After you exit the vehicle and return in 10 or 15 minutes to start again the display starts to work this has happened about 6 times in the past year. Dealer can't find any issues after multiple visits. Hard to drive with no visible speed indication Electrical system · reported at 300 miles

Verbatim from NHTSA filings. Complaints are unverified owner reports.

Safety recalls

Checking NHTSA for open recalls…

Other Jeep Grand Cherokee years

2017 566 complaints · 18.0% engine 2018 1,211 complaints · 28.0% electrical system 2019 536 complaints · 15.3% electrical system 2021 664 complaints · 17.0% electrical system 2022 474 complaints · 27.4% electrical system 2023 675 complaints · 26.2% electrical system

Compare all 33 model years →